Privacy policy

This Privacy Policy explains how Geer Goods collects, uses, stores, discloses, and protects personal information when a person visits geergoods.shop, places an order, contacts us, or otherwise interacts with our services.

1. Data Controller and Business Operator

The data controller is:

Lewis Christopher Lee Parker
Sole Trader trading as Geer Goods
8 Ffordd Gwynno
Pontypridd
Rhondda Cynon Taf
CF38 2TR
United Kingdom

Email: info@geergoods.shop

UK Customer Support and Administrative Office: +44 7529 436672

2. Scope

This Privacy Policy applies to personal information processed through:

• geergoods.shop.
• Our online checkout.
• Customer accounts.
• Order fulfilment.
• Customer service.
• Email communications.
• Telephone communications.
• Return and refund handling.
• Website analytics and advertising tools.
• Other services expressly linked to this policy.

Third-party websites and services may have their own privacy notices.

3. Personal Information We Collect

Depending on how a person interacts with us, we may collect the following categories of information.

Identity and Contact Information

• Name.
• Billing address.
• Delivery address.
• Email address.
• Telephone number.
• Account details.

Order and Transaction Information

• Products ordered.
• Order number.
• Order status.
• Amount paid.
• Currency.
• Applicable tax and shipping information.
• Payment status.
• Refund and return history.
• Transaction identifiers.
• Limited payment details provided by our payment processors.

Complete card details are processed by payment providers and are not directly stored by Geer Goods.

Customer Service Information

• Messages sent to us.
• Call details.
• Complaint information.
• Return reasons.
• Photographs or video supplied in connection with a product issue.
• Warranty or refund correspondence.

Technical Information

• Internet Protocol address.
• Browser type and version.
• Device type.
• Operating system.
• Time zone.
• Language.
• Website session information.
• Security and fraud signals.

Usage Information

• Pages viewed.
• Links selected.
• Time spent on pages.
• Referring source.
• Shopping cart activity.
• Checkout interactions.
• Cookie and advertising identifiers.

Marketing and Preference Information

• Marketing subscription status.
• Communication preferences.
• Cookie consent preferences.
• Privacy opt-out preferences.
• Responses to promotions or surveys.

4. How We Collect Personal Information

We collect personal information through:

Direct Interactions

When a person:

• Places an order.
• Creates or uses an account.
• Contacts customer support.
• Requests a return or refund.
• Submits a privacy request.
• Signs up for marketing.
• Participates in a promotion or survey.

Automated Technologies

When a person uses the Website, cookies, pixels, server logs, and similar technologies may collect technical and usage information.

Non-essential analytics and marketing technologies are used only where the required consent or another lawful permission applies.

Service Providers and Other Third Parties

We may receive information from:

• Shopify.
• Payment processors.
• Delivery and logistics providers.
• Fraud-prevention providers.
• Analytics providers.
• Advertising platforms.
• Customer service providers.
• Return-handling partners.

5. Purposes and Lawful Bases

We process personal information for the following purposes.

To Process and Fulfil Orders

This includes:

• Taking payment.
• Confirming orders.
• Delivering products.
• Providing tracking.
• Processing returns.
• Issuing refunds.
• Handling warranty matters.

The lawful basis is generally performance of a contract and compliance with legal obligations.

To Provide Customer Support

This includes:

• Answering questions.
• Investigating delivery issues.
• Handling complaints.
• Resolving product problems.
• Maintaining appropriate customer service records.

The lawful basis may be performance of a contract, legal obligation, or legitimate interests in providing customer service and resolving disputes.

To Prevent Fraud and Protect the Website

This includes:

• Payment verification.
• Account security.
• Abuse prevention.
• Fraud detection.
• Network and system security.

The lawful basis may be legitimate interests and compliance with legal obligations.

To Comply With Legal and Regulatory Requirements

This includes:

• Accounting and tax records.
• Consumer protection obligations.
• Responding to lawful requests.
• Establishing, exercising, or defending legal claims.

The lawful basis is compliance with legal obligations and, where relevant, legitimate interests.

To Improve Our Services

This includes:

• Understanding Website performance.
• Reviewing product demand.
• Improving checkout and navigation.
• Diagnosing technical issues.

The lawful basis may be legitimate interests or consent, depending on the technology and information involved.

To Send Marketing

We may send marketing where:

• The person has provided consent; or
• Another lawful marketing permission applies.

A person may unsubscribe at any time.

To Provide Analytics and Advertising

Where consent or another lawful permission applies, we may use analytics and advertising services to measure Website activity, attribute sales, and provide relevant advertising.

6. Sharing Personal Information

We may share personal information with the following categories of recipients.

E-Commerce Platform

Shopify provides online store, checkout, hosting, account, security, and commerce services.

Payment Providers

Payment processors handle payment authorisation, fraud checks, settlement, and refunds.

Delivery and Logistics Providers

We share information necessary to:

• Pack orders.
• Create shipping labels.
• Deliver parcels.
• Provide tracking.
• Investigate delivery issues.
• Process returns.

Return-Handling and Refurbishment Partners

Where necessary, authorised partners may receive information required to inspect, process, repair, replace, or receive returned goods.

IT and Hosting Providers

Technical service providers may process information needed to host, maintain, secure, and support our systems.

Analytics and Advertising Providers

Where enabled and legally permitted, providers may include:

• Google Analytics.
• Google Ads.
• Meta Pixel.
• Other services disclosed through our cookie controls.

Professional Advisers and Authorities

We may disclose information to:

• Accountants.
• Legal advisers.
• Insurers.
• Banks.
• Tax authorities.
• Regulators.
• Courts.
• Law-enforcement authorities.

This occurs only where reasonably necessary or legally required.

Some recipients act as processors on our instructions. Others act as independent controllers under their own legal obligations and privacy notices.

7. International Data Transfers

Some service providers, fulfilment facilities, and technology platforms may process personal information outside the United Kingdom.

Where UK data protection law restricts a transfer, we use an applicable transfer mechanism, which may include:

• A United Kingdom adequacy regulation.
• The United Kingdom International Data Transfer Agreement.
• The United Kingdom Addendum to the European Commission Standard Contractual Clauses.
• Another legally permitted safeguard.

Where required, we assess relevant transfer risks and supplementary measures.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including legal, accounting, tax, fraud-prevention, contractual, and dispute-resolution purposes.

Order and transaction records are generally retained for up to six years after the relevant transaction or the end of the applicable accounting period where reasonably necessary.

Customer service correspondence is retained for as long as reasonably necessary to:

• Resolve the enquiry.
• Maintain an appropriate business record.
• Handle a complaint.
• Establish or defend a legal claim.

Marketing preference and suppression records may be retained after an opt-out to ensure that the opt-out continues to be respected.

Cookie and analytics retention periods vary according to the relevant technology and consent choice.

9. Data Security

We use appropriate technical and organisational measures designed to protect personal information against:

• Accidental loss.
• Unauthorised access.
• Unlawful use.
• Alteration.
• Disclosure.
• Destruction.

Measures may include:

• Encrypted connections.
• Access controls.
• Account security.
• Service-provider controls.
• Fraud-prevention tools.
• Staff or contractor access restrictions.

No internet transmission or storage system can be guaranteed to be completely secure.

10. United Kingdom Privacy Rights

Subject to applicable conditions and exceptions, a person may have the right to:

• Request access to personal information.
• Request correction of inaccurate or incomplete information.
• Request deletion of information.
• Request restriction of processing.
• Object to processing based on legitimate interests.
• Object to direct marketing.
• Request data portability.
• Withdraw consent where processing is based on consent.
• Complain to a data protection authority.

To exercise a right, contact info@geergoods.shop and include “Privacy Request” in the subject line.

We may request information reasonably necessary to verify identity and protect personal information.

We normally respond within one month. Where permitted by law, this period may be extended for a complex request or multiple requests, and we will explain the extension.

United Kingdom residents may complain to the Information Commissioner’s Office. We encourage customers to contact us first so that we can attempt to resolve the concern.

11. United States Privacy Rights

Depending on the person’s state of residence, our processing activities, and whether the relevant law applies to Geer Goods, rights may include:

• The right to know or access.
• The right to delete.
• The right to correct.
• The right to data portability.
• The right to opt out of sale or sharing.
• The right to opt out of targeted advertising.
• The right not to receive discriminatory treatment for exercising a privacy right.

California Residents

Where the California Consumer Privacy Act applies, a California resident may request information concerning:

• Categories of personal information collected.
• Specific pieces of personal information collected.
• Categories of sources.
• Business or commercial purposes.
• Categories of third parties receiving information.

Applicable rights may also include deletion, correction, and opting out of sale or sharing.

Requests

Submit a request by:

• Using available Website privacy controls.
• Emailing info@geergoods.shop with “Privacy Request” in the subject line.
• Calling +1 (206) 419-2015.

We may verify identity for access, deletion, or correction requests where permitted or required.

We do not require identity verification solely to process an opt-out request, although we may request limited information needed to apply the preference to the correct person, browser, or device.

Where the CCPA applies:

• We will process an opt-out request as soon as reasonably feasible and no later than 15 business days.
• We will generally respond to a verified access, deletion, or correction request within 45 calendar days, subject to any permitted extension.

12. Sale, Sharing, and Targeted Advertising

We do not sell personal information for monetary payment.

Where advertising or analytics services are enabled, certain information may be disclosed, including:

• Browsing activity.
• Internet Protocol address.
• Device information.
• Cookie identifiers.
• Advertising identifiers.
• Website interaction information.

Depending on applicable law, some disclosures may be treated as sale, sharing, or targeted advertising.

Where applicable, a person may opt out through:

• Website privacy controls.
• A supported browser-based opt-out preference signal.
• Emailing info@geergoods.shop.
• Calling +1 (206) 419-2015.

13. Cookies

We use essential cookies required for Website operation.

With the required consent or lawful permission, we may also use:

• Analytics cookies.
• Advertising cookies.
• Personalisation technologies.
• Conversion-tracking technologies.

Visitors may use our cookie banner or privacy controls to accept all, reject non-essential cookies, or manage individual preferences.

Further information appears in our Cookie Policy.

14. Children’s Information

The Website is intended for general adult retail customers and is not directed to children.

We do not knowingly collect personal information from a child in circumstances where parental consent is legally required.

A parent or guardian who believes a child has submitted personal information may contact us.

15. Marketing Communications

A person may stop marketing communications by:

• Using the unsubscribe link in an email.
• Updating available account preferences.
• Contacting info@geergoods.shop.

Opting out of marketing does not stop transactional communications concerning an order, delivery, return, refund, account security, or legal notice.

16. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to:

• Our services.
• Technology.
• Service providers.
• Legal requirements.
• Business operations.

The revised policy will be published with a new “Last updated” date.

Material changes will be communicated where required.

17. Contact Us

Lewis Christopher Lee Parker trading as Geer Goods
8 Ffordd Gwynno
Pontypridd
Rhondda Cynon Taf
CF38 2TR
United Kingdom

Email: info@geergoods.shop

US Customer Support: +1 (206) 419-2015

UK Customer Support and Administrative Office: +44 7529 436672