Refund policy
Last updated: 17 July 2026
This Return & Refund Policy applies to purchases made through geergoods.shop.
It explains our voluntary 30-day return policy and the additional statutory rights that may apply according to the customer’s location.
Nothing in this policy excludes, restricts, or replaces a mandatory consumer right that cannot legally be excluded.
1. Voluntary 30-Day Return Policy
We offer eligible customers a voluntary 30-calendar-day change-of-mind return period.
The 30-day period begins on the date the order is delivered to the delivery address.
The customer must submit the return request before the 30-calendar-day period expires.
We do not charge a restocking fee for an eligible return.
Eligible standard return shipping is free for customers in:
- The contiguous United States.
- Australia.
- The United Kingdom.
For United States change-of-mind returns, the original US$3.99 standard shipping charge is not refundable unless the return concerns a faulty, damaged, incorrect, or materially misdescribed product, or another applicable law requires the shipping charge to be refunded.
Australia and United Kingdom standard delivery is free, so no original standard shipping charge was paid.
2. Change-of-Mind Return Conditions
To qualify under our voluntary 30-day change-of-mind return policy, the product should:
- Be returned with its original packaging where reasonably possible.
- Include all accessories, cables, manuals, charging cases, inserts, and other supplied components.
- Have been handled only as reasonably necessary to inspect its appearance, contents, and basic functionality.
- Not have been intentionally damaged, altered, misused, or subjected to excessive wear.
- Be returned in a condition reasonably suitable for inspection and resale.
Missing packaging alone will not automatically remove a statutory right.
Where a customer has handled a product beyond what is reasonably necessary to inspect it, any refund adjustment will be made only where permitted by applicable law and will reflect the actual reduction in value.
3. Products Eligible for Return
All physical products currently sold on geergoods.shop are eligible for change-of-mind returns under our voluntary policy, provided the applicable return conditions are met.
If a future product is subject to a lawful return restriction or exception, that restriction will be clearly disclosed on the relevant product page before purchase.
A product-specific commercial restriction does not remove rights relating to products that are faulty, damaged, incorrect, unsafe, or materially different from their description.
4. United Kingdom Statutory Cancellation Rights
This section applies to consumers in the United Kingdom who purchase products online.
In addition to our voluntary 30-day return policy, a United Kingdom consumer may cancel most online product purchases without giving a reason.
The customer must notify Geer Goods of the decision to cancel within 14 calendar days beginning on the day after the goods are delivered.
If one order contains multiple goods delivered on different days, the cancellation period normally begins on the day after the final item is delivered.
After notifying us of cancellation, the customer must send the goods back within a further 14 calendar days.
The customer may notify us by:
- Emailing info@geergoods.shop.
- Calling +44 7529 436672.
- Using the model cancellation form at the end of this policy.
- Sending another clear written statement confirming the decision to cancel.
The customer does not have to use the model cancellation form.
A return request made under our 30-day policy will also be treated as a statutory cancellation notice where the legal requirements for cancellation are met.
The 15-minute operational order-processing period described elsewhere does not restrict a United Kingdom consumer’s statutory cancellation rights.
5. United Kingdom Return Shipping
Geer Goods provides a prepaid tracked return label for an eligible United Kingdom return.
The customer must contact us before sending the item so that we can provide:
- Return authorisation.
- The prepaid tracked label.
- The authorised return destination.
- Any necessary packaging instructions.
A customer who chooses to use a different return service without our prior agreement may be responsible for that independently arranged cost.
Where goods are faulty, damaged, incorrect, or materially misdescribed, Geer Goods will bear reasonable return costs.
6. United States Returns
For an eligible United States return, we will provide a prepaid return label.
The authorised return destination is:
Geer Goods Returns
3106 S Hudson St
Seattle, WA 98118
United States
Customers must contact us before sending a return.
This address should not be used for an unauthorised return.
7. Australian Returns and Consumer Rights
Australian customers must contact us before returning an item.
For an eligible return, we will provide an international prepaid return label or direct the customer to a designated return-handling partner.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
Australian consumers may be entitled to a replacement or refund for a major failure and compensation for other reasonably foreseeable loss or damage.
Australian consumers may also be entitled to have goods repaired or replaced where goods fail to be of acceptable quality and the failure does not amount to a major failure.
Our voluntary change-of-mind policy is additional to, and does not restrict, rights under the Australian Consumer Law.
8. Faulty, Damaged, Incorrect, or Misdescribed Products
Please inspect the order after delivery.
Contact us promptly if a product:
- Arrives damaged.
- Is faulty.
- Is incomplete.
- Is different from the product ordered.
- Is materially different from its description.
- Does not perform as expressly described.
Please provide the order number and, where reasonably possible, photographs or video showing the issue.
Depending on the circumstances, applicable law, and product availability, the remedy may include:
- Repair.
- Replacement.
- A price reduction.
- A full or partial refund.
- Reimbursement of reasonable return costs.
We will not require a customer to rely only on a manufacturer where Geer Goods is legally responsible as the seller.
9. Additional United Kingdom Rights for Faulty Goods
United Kingdom customers may have statutory remedies where goods are not of satisfactory quality, fit for purpose, or as described.
Depending on the circumstances and timing, remedies may include:
- A short-term right to reject the goods.
- Repair.
- Replacement.
- A price reduction.
- A final right to reject the goods.
These rights are separate from the change-of-mind cancellation period and the voluntary 30-day return policy.
10. Order Cancellations Before Dispatch
Customers may ask us to cancel an order before dispatch.
Requests submitted within 15 minutes of order placement have the best chance of being completed before fulfilment begins.
We cannot guarantee that a cancellation or amendment will be possible once an order has entered fulfilment.
If an order cannot be stopped before dispatch, the customer may use the applicable return process after delivery.
The operational 15-minute period does not remove any statutory cancellation right available to a United Kingdom consumer.
An approved pre-dispatch cancellation will be refunded in full to the original payment method.
11. Return Procedure
To request a return:
- Contact info@geergoods.shop.
- Provide your order number and the email address used for the order.
- State the reason for the return.
- Provide supporting photographs or video where the product is damaged, faulty, incomplete, or incorrect.
- Wait for return authorisation and the prepaid return label.
- Package the item securely with all available supplied components.
- Attach the provided label and retain proof of dispatch.
Do not send a return without authorisation.
The return label must be used within any validity period stated in the return instructions.
12. Refund Review
After receiving the returned item, we will inspect it and confirm the refund outcome.
For an approved voluntary return, we aim to initiate the refund within two business days after receiving and inspecting the returned item.
For a United Kingdom statutory cancellation, we will make the required reimbursement without undue delay and no later than 14 calendar days after:
- We receive the returned goods; or
- The customer supplies evidence that the goods were sent back,
whichever occurs first.
We may withhold reimbursement until one of those events occurs where permitted by law.
13. Refund Method and Bank Processing
Refunds are issued to the original payment method unless another method is expressly agreed and legally permitted.
After we initiate a refund, banks and card issuers may require an additional 5–10 business days to display the funds in the customer’s account.
This additional bank-processing period is controlled by the payment provider and is separate from the date on which Geer Goods issues the refund.
14. Delivery Cost Refunds
For a faulty, damaged, incorrect, or materially misdescribed product, we will refund applicable delivery charges where required.
For a United Kingdom statutory cancellation, we will refund the amount paid for the least expensive standard delivery service offered for the order.
United Kingdom standard delivery is currently free, so the standard delivery refund will normally be £0.
Any additional amount voluntarily paid for premium or expedited delivery is not refundable beyond the standard delivery amount unless required by law or the delivery service was not provided as agreed.
15. Exchanges and Store Credit
Where stock is available, we may offer an exchange.
We may also offer store credit as an alternative.
The customer is not required to accept an exchange or store credit where the customer is legally entitled to a monetary refund.
16. Refused and Uncollected Deliveries
Refusing delivery or failing to collect a parcel does not always complete the formal return or cancellation process.
Customers should contact us promptly so that we can identify the parcel and process the applicable cancellation, return, redelivery, or refund.
Actual carrier costs caused by an incorrect address, repeated failed delivery, or an uncollected parcel may be considered only where permitted by applicable law and clearly supported by the circumstances.
17. Abuse and Fraud
We may investigate returns involving suspected fraud, product substitution, serial-number mismatch, deliberate damage, or the return of a different product.
We may withhold or refuse a refund only where we have a reasonable and lawful basis to do so.
This section does not restrict legitimate consumer rights.
18. Contact Us
Lewis Christopher Lee Parker trading as Geer Goods
Email: info@geergoods.shop
US Customer Support: +1 (206) 419-2015
UK Customer Support and Administrative Office: +44 7529 436672
19. Model Cancellation Form for United Kingdom Customers
Complete and return this form only if you wish to cancel the contract. You may instead send any other clear statement confirming your decision to cancel.
To:
Lewis Christopher Lee Parker trading as Geer Goods
8 Ffordd Gwynno
Pontypridd
Rhondda Cynon Taf
CF38 2TR
United Kingdom
Email: info@geergoods.shop
I hereby give notice that I cancel my contract of sale for the following goods:
Product or products:
Order number:
Ordered on:
Received on:
Customer name:
Customer address:
Customer email:
Customer signature, only if this form is submitted on paper:
Date: