Shipping policy
Last updated: 17 July 2026
This Shipping Policy applies to orders placed through geergoods.shop.
1. Delivery Areas
We deliver to eligible physical delivery addresses in the following markets:
United States
We deliver to physical street addresses within the contiguous United States, consisting of the 48 adjoining states and Washington D.C.
We do not deliver to:
- Alaska.
- Hawaii.
- PO Boxes.
- APO, FPO, or DPO military addresses.
- United States territories.
Australia
We deliver to eligible physical addresses within Australia.
Any location-specific restriction will be disclosed before the customer completes payment.
United Kingdom
We deliver to eligible physical addresses in:
- England.
- Scotland.
- Wales.
- Northern Ireland.
Unless expressly enabled at checkout, we do not deliver to:
- The Channel Islands.
- The Isle of Man.
- British Overseas Territories.
- BFPO addresses.
- PO Boxes.
Customers are responsible for providing a complete and accurate delivery address. Please contact us before placing an order if you are unsure whether an address is eligible.
2. Shipping Costs
United States
A flat US$3.99 standard shipping fee applies to orders delivered within the contiguous United States.
Australia
Standard delivery to eligible Australian addresses is free. No minimum order value is required.
United Kingdom
Standard delivery to eligible United Kingdom addresses is free. No minimum order value is required.
Any optional expedited or premium delivery service, if offered, will be separately identified and priced before payment.
3. Order Processing
Orders are normally processed Monday to Friday, excluding applicable public holidays.
Processing time: 1–3 business days.
Our general order cut-off time is 5:00 PM in the time zone used by the applicable fulfilment location.
Orders placed after the applicable cut-off time, on weekends, or on public holidays normally begin processing on the next business day.
Order processing time is separate from carrier transit time unless a delivery estimate expressly states that it includes both.
4. Estimated Delivery Times
Delivery estimates are not guaranteed delivery dates. Unexpected carrier delays, severe weather, customs procedures, public holidays, address problems, and events outside our reasonable control may affect delivery.
Contiguous United States
Processing time: 1–3 business days.
Estimated transit time after dispatch: 4–6 business days.
Total estimated delivery time from order placement: 5–9 business days.
Australia
Processing time: 1–3 business days.
Estimated transit time after dispatch: 5–7 business days.
Total estimated delivery time from order placement: 6–10 business days.
United Kingdom
Processing time: 1–3 business days.
Estimated transit time after dispatch: 5–7 business days.
Total estimated delivery time from order placement: 6–10 business days.
The estimated delivery information displayed on the product page or at checkout should be read together with this policy. Where a more specific estimate is shown for a particular product or address, the more specific estimate will apply.
5. Business Days
For the purposes of this Shipping Policy, business days are Monday to Friday, excluding public holidays in the applicable destination country and any public holiday affecting the relevant fulfilment facility.
For United Kingdom orders, business days exclude UK bank holidays.
6. Order Confirmation and Dispatch
After an order is placed, we will normally send an order confirmation email.
An order confirmation acknowledges that we have received the order. It does not necessarily confirm that the order has been accepted for fulfilment.
Once an order has been dispatched, we will normally send a shipping confirmation containing a tracking number or tracking link.
Please allow up to 24 hours after dispatch for tracking information to become active.
7. Carriers and Fulfilment Partners
Orders may be stored, packed, and dispatched by third-party logistics providers acting on behalf of Geer Goods.
Depending on the destination and fulfilment location, carriers may include:
- USPS.
- UPS.
- FedEx.
- Australia Post.
- Royal Mail.
- Evri.
- DPD.
- Another tracked postal or courier service.
The use of a particular carrier is not guaranteed unless expressly confirmed for the order.
8. Taxes, Duties, and Import Charges
Any product price, shipping charge, tax, or other mandatory amount collected by Geer Goods will be displayed before payment.
United Kingdom orders are arranged so that customers are not required to pay undisclosed import VAT, customs duty, or handling charges to receive their order.
Where a product is dispatched across an international border, Geer Goods or its fulfilment partner will arrange the applicable import and delivery process according to the terms disclosed at checkout.
If a carrier or customs authority incorrectly requests an additional payment that was not disclosed before purchase, the customer should contact us before making payment so that we can investigate.
This section must be read together with the Pricing and Tax Information in our Payment Methods and Terms of Service.
9. Shipping Delays
If we become aware that an order cannot be dispatched or delivered within the stated estimated timeframe, we will contact the customer where reasonably possible.
We may provide:
- A revised estimated delivery date.
- An alternative product, subject to the customer’s agreement.
- The option to cancel an unshipped order for a full refund.
Nothing in this section limits any statutory delivery or cancellation rights available to the customer.
10. Lost Parcels
If a parcel has not arrived by the end of the expected delivery period, please contact us.
We may ask the customer to confirm:
- The delivery address.
- Whether anyone else at the address accepted the parcel.
- Whether the parcel was placed in a safe location.
- Whether a neighbour or reception area accepted delivery.
We generally treat a parcel as potentially lost if it remains undelivered seven business days after the final estimated delivery date, although a carrier investigation may begin earlier.
If a parcel is confirmed lost, we will offer an appropriate remedy, which may include:
- A replacement at no additional charge.
- A full refund to the original payment method.
11. Tracking Shows Delivered but the Parcel Is Missing
If tracking shows that a parcel was delivered but it cannot be located, please:
- Check entrances and safe places around the property.
- Check with household members.
- Check with neighbours.
- Check with a building reception, concierge, or mailroom.
Contact us promptly if the parcel remains missing. We will review the delivery information and, where appropriate, open an investigation with the carrier.
A carrier’s delivered scan does not automatically remove any consumer right where the goods were not actually received by the customer or a person authorised by the customer.
12. Incorrect or Incomplete Addresses
Customers must provide an accurate and complete delivery address.
If an address is incomplete or incorrect, an order may be delayed, returned, or undeliverable.
Please contact us as soon as possible if an address correction is required. We will attempt to make the change before dispatch but cannot guarantee that a change will be possible after fulfilment has begun.
Where an order is returned because the customer supplied an incorrect or incomplete address, we will contact the customer to discuss redelivery or refund arrangements.
13. Order Changes and Pre-Dispatch Cancellation Requests
We begin processing orders quickly.
Customers should contact us as soon as possible to request an address change, product change, or cancellation.
Requests received within 15 minutes of order placement have the best chance of being completed before fulfilment begins. This is an operational processing period and not a limitation of any statutory consumer right.
Once an order has entered fulfilment or has been dispatched, we may be unable to stop delivery. The customer may still use any applicable return or statutory cancellation right after receiving the goods.
14. Contact Us
Lewis Christopher Lee Parker trading as Geer Goods
8 Ffordd Gwynno
Pontypridd
Rhondda Cynon Taf
CF38 2TR
United Kingdom
Email: info@geergoods.shop
US Customer Support: +1 (206) 419-2015
UK Customer Support and Administrative Office: +44 7529 436672