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Ask us anything! We're here to help.
We are here to help. Whether you have a question about an order, need assistance with a return, or just want to know more about our products, our team is ready to support you.
Customer Service Hours
US Customer Support: Monday – Friday, 9:00 AM – 5:00 PM (PT), excluding US federal holidays.
Australian Market Support: Monday – Friday, 9:00 AM – 5:00 PM (AEST), excluding Australian public holidays.
UK Administrative Office: Monday – Friday, 9:00 AM – 5:00 PM (UK time), excluding UK bank holidays.
We aim to respond to all enquiries within 1 business day.
Contact Information By Email
For general enquiries and order support:
info@geergoods.shop
For copyright or intellectual property concerns:
info@geergoods.shop
(Please include "Copyright" in the subject line.)
By Phone
US Customer Support: +1 (206) 419-2015 — Order enquiries, returns, shipping issues — Mon–Fri, 9am–5pm PT
UK Administrative Office: +44 7529 436672 — Business and administrative enquiries — Mon–Fri, 9am–5pm UK time
Returns Addresses & Instructions
For US Customers:
Geer Goods Returns
3106 S Hudson St
Seattle, WA 98118
United States
(This address is used for authorised US customer returns only. It is not Geer Goods' legal or principal business address. Please contact us before sending a return.)
For Australian Customers:
Please contact us directly at info@geergoods.shop before sending a return. We will provide an international prepaid shipping label or direct you to our designated local return handling partner in Australia.
Response Commitment
We understand that your time is valuable. All enquiries are reviewed during our working hours and we aim to respond within 1 business day. Enquiries received outside of working hours or on public holidays will be handled on the next business day.