Last updated: 27 July 2026

Find answers to the most common questions about ordering, delivery, returns, privacy, and more. If you do not see your question here, please contact us at info@geergoods.shop.

1. Ordering

Q: How do I place an order?
Simply browse our products, add items to your cart, and proceed to checkout. Follow the on-screen instructions to enter your delivery and payment details. You will receive an order confirmation email shortly after placing your order.

Q: What payment methods do you accept?
All payments are securely processed through Shopify Payments (PCI-DSS compliant). We accept Visa, Mastercard, American Express, Discover, and Diners Club.

Q: When will my payment be taken?
Your payment method will be authorised and charged when your order is placed or shortly afterwards, subject to approval by your payment provider. Your bank may temporarily display the transaction as pending while it is being processed.

Q: Can I change or cancel my order?
You may request to cancel your order without any penalty strictly within 15 minutes of placing it. Please contact us immediately at info@geergoods.shop or call +1 (206) 419-2015 (US) or +44 7529 436672 (UK). Once the 15‑minute window has passed, your order is locked for rapid dispatch and cannot be modified or cancelled. However, you can still return eligible items after delivery under our 30‑Day Return Policy.

Q: Why is there a pending charge on my card?
A pending transaction is a temporary status shown by your bank or card issuer while the payment is being processed. It may become a completed charge once processing is finished, or it may be released if the payment is not completed or the order is cancelled. The timing is controlled by your bank or card issuer.

2. Delivery

Q: Where do you deliver?
We deliver to eligible physical street addresses within:

• The contiguous United States (48 adjoining states and Washington D.C.)
• Australia

We do not deliver to Alaska, Hawaii, PO Boxes, APO/FPO/DPO military addresses, US territories, or any other international destinations.

Q: How much does delivery cost?
Shipping rates depend on your destination:

• United States (Contiguous): A flat $3.99 standard shipping fee applies to all orders.
• Australia: Delivery is completely free, with no minimum order requirement.

Q: How long does delivery take?
All orders require 1 to 3 business days for processing. After that, transit times vary:

• US Market: 4–6 business days transit → total 5–9 business days from order placement.
• Australian Market: 5–7 business days transit → total 6–10 business days from order placement.

Q: What are "business days"?
Business days are Monday to Friday, excluding public holidays in the destination country.

Q: What carriers do you use?
Orders may be delivered by USPS, UPS, FedEx, or Australia Post, depending on your location. You will receive a tracking number via email once your order has been dispatched. Please allow up to 24 hours for the tracking information to update.

Q: My order hasn't arrived. What should I do?
If your order is late, please contact us at info@geergoods.shop or +1 (206) 419-2015. We consider a parcel lost if it has not been delivered within 7 business days after the expected delivery date. If confirmed lost, we will offer a full refund or free replacement.

Q: My tracking says "delivered" but I haven't received my parcel. What now?
Please check with neighbours and any safe places around your property. If you still cannot find your parcel, contact us and we will investigate with the carrier.

Q: What happens if you cannot ship my order on time?
If we are unable to ship your order within the stated timeframe, we will contact you with a revised shipping date. You may accept the revised date or cancel the unshipped order for a full refund.

3. Returns & Refunds

Q: Can I return my order?
Yes. The 30-calendar-day return window begins on the date your order is delivered. You must submit your return request before this 30-day period expires. We offer free return shipping for both US and Australian customers. Please note that for US orders, the original $3.99 shipping fee is non-refundable for change‑of‑mind returns.

Q: What condition do items need to be in?
Items must be returned in their original packaging with all accessories, cables, manuals, and other supplied items. They should have been handled only as reasonably necessary to inspect appearance and basic functionality, and must be in a condition suitable for resale. 

Q: How do I return an item from Australia?
For Australian customers, please contact us directly. We will provide an international prepaid shipping label or direct you to our designated local return handling partner in Australia.

Q: How long does a refund take?
After receiving your returned item, we will inspect it and issue any approved refund (processed securely via Shopify Payments) within 2 business days of receipt. Please allow an additional 5–10 business days for the refund to appear in your account.

Q: Can I get store credit or an exchange instead of a refund?
Yes, upon request we may offer store credit or an exchange as an alternative to a refund.

Q: What items cannot be returned?
All physical products currently sold on geergoods.shop are eligible for change-of-mind returns, provided they meet the return conditions. Any future product-specific exception will be clearly disclosed on the relevant product page before purchase.

Q: What if my item is faulty or damaged?
Please contact us immediately at info@geergoods.shop or +1 (206) 419-2015. Depending on the circumstances, we will provide an appropriate remedy, which may include a replacement or a full refund. For Australian customers, this does not affect your rights under the Australian Consumer Law – you are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

4. Privacy & Data

Q: Do you sell my personal information?
No, we do not sell personal information for monetary value. However, where advertising or analytics services are enabled, we may disclose certain information, such as browsing activity and cookie identifiers, to relevant service providers. Depending on the circumstances, this disclosure may be considered a "sale" or "sharing" under applicable US state privacy laws. Where applicable, you have the right to opt out.

Q: How do I opt out of the sale or sharing of my personal information?
Where applicable under US state privacy laws, you may use the privacy controls provided on our website, or contact us at info@geergoods.shop with "Privacy Request" in the subject line.

Q: What are my privacy rights as a California resident?
Where the CCPA applies to Geer Goods and you are a California resident, you have the right to know what personal information we collect, request deletion of your data, correct inaccurate information, and opt out of the sale or sharing of your personal information. See our Privacy Policy for full details.

Q: How do you protect my personal data?
We comply with UK GDPR and, where applicable, US state privacy laws. We use essential cookies to make the website work, and optional cookies only with your consent. All payment data is processed through PCI-DSS compliant gateways (Shopify Payments).

5. Customer Service

Q: How can I contact you?
You can reach us by email at info@geergoods.shop or by phone:

• US Customer Support: +1 (206) 419-2015 – Monday – Friday, 9:00 AM – 5:00 PM (PT)
• Australian Market Support: Monday – Friday, 9:00 AM – 5:00 PM (AEST)
• UK Administrative Office: +44 7529 436672 – Monday – Friday, 9:00 AM – 5:00 PM (UK time)

Q: How quickly do you respond?
We aim to respond to all enquiries within 1 business day.

Q: Do you have a physical shop?
No, Geer Goods is an online-only retailer. Our principal business address is in the United Kingdom, and fulfilment is handled by third-party logistics partners in the US and Australia.

6. General

Q: Is Geer Goods a UK or US business?
Geer Goods is the trading name of Lewis Christopher Lee Parker, a sole trader established in England, United Kingdom. We sell directly to customers in the contiguous United States and Australia through geergoods.shop. Geer Goods is not a limited company.

Q: What currencies and taxes apply?
Our website uses localised pricing:

• US Market: Prices are in USD, with applicable US sales tax calculated at checkout. A $3.99 shipping fee is added.
• Australian Market (/en-au): Prices are in AUD, inclusive of 10% GST (no extra tax at checkout). Shipping is free.
• UK VAT: Geer Goods is not registered for UK VAT, so VAT is not charged on orders to the US or Australia.

Q: Do you use cookies?
Yes, we use cookies to improve your browsing experience, analyse traffic, and show relevant ads. You can accept all, reject non-essential, or manage your preferences via our cookie banner.

Q: Who manufactures Geer Goods products?
Geer Goods products may be manufactured by third-party manufacturing partners and suppliers on behalf of Geer Goods. Geer Goods is the seller of record and is responsible for product information, customer service, returns, refunds, and any written warranty expressly stated on the product page.

Q: Do your products include a warranty?
A commercial warranty applies only where expressly stated on the relevant product page. Where a written warranty is offered, the warrantor, coverage period, exclusions, and claim procedure will be made available before purchase. Geer Goods also provides remedies for items that arrive faulty, damaged, incorrect, or materially different from their description, as explained in our Return & Refund Policy.