Shipping policy

Last updated: 17 July 2026

This Shipping Policy applies to all orders placed through geergoods.shop.

1. Delivery Area

We deliver to eligible physical street addresses within:

  • The contiguous United States (48 adjoining states and Washington D.C.)
  • Australia

We do not deliver to: Alaska, Hawaii, PO Boxes, APO/FPO/DPO military addresses, US territories, or any other international destinations not listed above.

Customers are responsible for providing a complete and accurate delivery address. If you are unsure whether your address is eligible for delivery, please contact us before placing your order.

2. Shipping Costs

Our shipping rates are calculated based on your delivery destination:

  • United States (Contiguous): A $3.99 standard shipping fee applies to all orders.
  • Australia: We offer free standard delivery to all eligible addresses within Australia. There is no minimum order value required.

3. Order Processing

Orders are processed Monday to Friday, excluding public holidays.

  • Processing time: 1 – 3 business days
  • Order cut-off time: 5:00 PM (PT)

Orders placed after the cut-off time or on weekends begin processing on the next business day.

4. Delivery Times

After the 1–3 business days processing period, standard delivery times vary by destination:

For United States (Contiguous):

  • Transit time: 4 – 6 business days
  • Total estimated delivery time: 5 – 9 business days from order placement

For Australia:

  • Transit time: 5 – 7 business days
  • Total estimated delivery time: 6 – 10 business days from order placement

5. Shipping Delays

If we are unable to ship your order within the stated timeframe, we will contact you with a revised shipping date. You may accept the revised date or cancel the unshipped order for a full refund to the original payment method.

6. Working Days Definition

For the purposes of this Shipping Policy, "business days" are defined as Monday to Friday, excluding public holidays in the destination country.

7. Carrier Partners

Orders are fulfilled by a third-party logistics provider acting on behalf of Geer Goods. Orders may be delivered by carriers such as USPS, UPS, FedEx, or Australia Post, depending on the destination. You will receive a tracking number via email once your order has been dispatched. Please allow up to 24 hours for the tracking information to update.

8. Lost Parcels

If your parcel has not arrived within the expected delivery timeframe, please contact us. We consider a parcel lost if it has not been delivered within 7 business days after the expected delivery date. If confirmed lost, we will offer a full refund to your original payment method or a free replacement order.

9. Delivered But Not Received

If your tracking information shows that your order has been delivered but you have not received it, please check with your neighbours or safe places around your property. Contact us with your order number to initiate a carrier investigation.

10. Order Changes

If you need to change your delivery address, please contact us as soon as possible. We will do our best to accommodate changes before your order is dispatched. Once your order has been shipped, we may not be able to make changes.

11. Contact Us

Lewis Christopher Lee Parker trading as Geer Goods
8 Ffordd Gwynno
Pontypridd
Rhondda Cynon Taf
CF38 2TR
United Kingdom

Email: info@geergoods.shop

US Customer Support: +1 (206) 419-2015

UK Administrative Office: +44 7529 436672

Service Hours:

US Customer Support: Monday – Friday, 9:00 AM – 5:00 PM (PT), excluding US federal holidays.
UK Administrative Office: Monday – Friday, 9:00 AM – 5:00 PM (UK time), excluding UK bank holidays.
Australian Market Support: Monday – Friday, 9:00 AM – 5:00 PM (AEST), excluding Australian public holidays.